Privacy Policy

1.Who we are

RF Investigation Services ("we", "us", "our") is a trading name of K9 Electronics Ltd (Company No. 09362883), based in the East Midlands, United Kingdom. We are the data controller for the personal data described in this policy. For any privacy question, contact us at service@radio-frequency.co.uk or 07832 283547.

2.What data we collect

We only collect what we need to respond to you and provide our services:

• Enquiry details you give us through the contact form, by email or by phone — typically your name, company, site location, email address, phone number and the details of your enquiry.
• Service records created if you become a client — site details, survey findings and correspondence.
• Technical data automatically logged by our web host, such as IP address and browser type, for security and the basic operation of the website.

3.Why we use it, and our lawful basis

• To respond to and manage your enquiry — on the basis of your consent and our legitimate interest in answering you.
• To deliver, quote and administer services you ask for — on the basis of performance of a contract.
• To keep records and meet legal or accounting obligations — on the basis of our legal obligations and legitimate interest.

4.Who we share it with

We do not sell your data. We share it only with trusted providers who help us operate — for example our web hosting and email provider — and only as needed to deliver the service. These providers act under contract and process data on our instructions. We may disclose data where required by law.

5.Cookies & the website

This website uses only what is strictly necessary to function. It does not use advertising or third-party tracking cookies. If we add analytics in future, we will update this policy and seek consent where required under PECR.

6.How long we keep it

We keep enquiry data only as long as needed to deal with your enquiry and for a reasonable period afterwards. Client records are kept for the duration of our work together and for as long as required for legal, tax and insurance purposes, after which they are securely deleted.

7.Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. To exercise any of these, contact us using the details above. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

8.Security

The website is served over HTTPS and we take reasonable technical and organisational measures to protect personal data against loss, misuse or unauthorised access.

9.Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised.